WCM Innovations Session: implementing Total Quality Management

13 October 2016

Total quality management is a management system for a customer-focused organisation that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organisation.

The session covered the following:


A theoretical understanding of TQM


An overview of TQM as applied at Gelvenor


Gelvenor factory tour


Practical applications of TQM

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