WCM Innovations Session: implementing Total Quality Management13 October 2016
Total quality management is a management system for a customer-focused organisation that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organisation.
The session covered the following:
A theoretical understanding of TQM
An overview of TQM as applied at Gelvenor
Gelvenor factory tour
Practical applications of TQM